Business Administration Services

Business Administration Services


This qualification is designed to meet the needs of those both employed and unemployed, who are already involved or wish to become involved in the field of administration. Administration is an essential field of learning as administration competencies apply to all industries and too many non-commercial ventures such

as sports/recreation clubs, religious groups, etc. There is an ongoing need for skilled administrative people to carry out these functions.

Learning assumed to be in place:

Communication and Mathematical Literacy at NQF L3 or equivalent (Grade 11).

Computer Literacy at NQF L3 (Grade 11).


This qualification is for any individual who is or wishes to be involved in the administration function within any industry or non-commercial venture/organization. The Core Component of the qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing,Problem Solving, Ethics, Cultural Awareness, Self-Management and Self Development,Project Teamwork and Business Policies and

Procedures. The qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the administration field of learning.

Qualifying learners will follow a career in:

•       Secretarial services.

•       Reception services.

•       Switchboard operations.

•       Financial administration.

•       Banking administration

•       Personal/executive assistant services.

•       Technical assistance.

•       Typing.

•       Data capturing.

•       Systems administration.

•       Human resources administration.

•       Basic contracts administration.

•       Legal secretarial services.

•      Reception supervision.

•       Change administration and management.

•      Relationship management.

•       Project coordination.

Other information:

The course will be are offered as an e-learning course which learners can complete at their own pace estimated duration is 12-18 months. Classroom-based training to be completed within 12 months.

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